Privacy Policy

Last updated: 31 January 2026

Karthavya IT Solutions Private Limited ("we", "us", or "our") operates the Mysuru Directory mobile application and website ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, we collect the following information:

  • Full name
  • Email address
  • Mobile number
  • Password (stored in encrypted form)

When you use the App's features, we may also collect:

  • Ratings and reviews you submit for business listings
  • Listings you mark as favourites
  • Properties you save for later viewing

1.2 Information from Business Owners

If you are a business owner with a listing on Mysuru Directory, we display the business information you have provided, including business name, address, phone number, mobile number, email address, and website.

1.3 Information Collected Automatically

When you use our App, we may automatically collect certain information, including:

  • Device type and operating system
  • App version
  • Usage data such as pages visited and features accessed
  • IP address
  • Crash logs and performance data

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your user account
  • Enable you to save favourite listings and properties
  • Allow you to rate and review businesses
  • Display your business listing and visitor statistics (for business owners)
  • Improve and optimise the App's performance and user experience
  • Communicate with you regarding support requests
  • Detect, prevent, and address technical issues or misuse of the App

3. Data Storage and Security

Your personal data is stored on secure servers. Passwords are encrypted and are never stored in plain text. Authentication is managed through secure token-based sessions. While we implement commercially reasonable measures to protect your data, no method of electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Publicly visible content: Ratings, reviews, and business listing information that you submit may be displayed publicly on the App and on the Mysuru Directory website (www.mysuru.directory).
  • Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Service providers: We may engage trusted third-party service providers to assist in operating the App (such as hosting and analytics), who are bound by confidentiality obligations.

5. Your Rights and Choices

You have the following rights regarding your data:

  • Access and update: You can view and update your profile information through the App.
  • Delete your account: You can permanently delete your account and all associated data (favourites, saved properties, and reviews) from the Profile section of the App. This action is irreversible.
  • Withdraw consent: You may stop using the App at any time. Uninstalling the App will remove all locally stored data from your device.
  • Data enquiries: You may contact us to request details of the personal data we hold about you.

6. Third-Party Links and Content

The App may contain links to third-party websites, services, or content (including Google Maps, business websites, and social media profiles). We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through the App.

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

8. Disclaimer of Information Accuracy

The information provided on the App, including business listings, contact details, addresses, and other data, has been collected from various sources and may not always be accurate or up to date. Users are advised to exercise their own discretion and verify information independently before acting upon it. We are not liable for any inaccuracies or consequences arising from the use of information provided on the App.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: